We want every order to fit precisely and arrive smoothly. This page covers shipping, exchanges, returns, and warranty.
SHIPPING
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Processing time: 2–3 business days
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Delivery time: varies by destination and carrier
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Tracking: sent by email once your order ships
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Shipping costs: calculated at checkout and non-refundable
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Address accuracy: customers are responsible for providing a complete and accurate shipping address
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Delays, loss, or additional costs caused by incorrect or incomplete shipping information are not our responsibility
EXCHANGES
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Fit first: measure your dog’s back length and girth before ordering
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The belly wrap adjusts, but back length and girth determine the best fit
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Size exchanges: place a new order, then use the return process below for a refund on the original item
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Defect exchanges: accepted within 14 days of delivery for manufacturing or material defects
RETURNS
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Window: returns accepted within 14 days of delivery
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Condition: items must be new, unused, and re-sellable
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Items must be free of dirt, fur, odor, or signs of wear (including washing)
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Items must have been purchased directly from our website
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Original packaging should be included, even if opened
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Returns that don’t meet these conditions may be refused or partially refunded at our discretion
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Refunds are issued to the original payment method within 10 business days after the return is received and approved
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Customers are responsible for return shipping
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A flat $8 return processing fee applies to approved returns
HOW TO RETURN
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Email returns@bellyswap.com to initiate a return
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Our team replies within 2–3 business days with next steps
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Pack the item securely and include your order number inside the package
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Ship using a trackable method to:
BellySwap, LLC
150 Harbor Drive #93
Sausalito, CA 94965
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We are not liable for lost return packages
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Please ensure your return details are accurate before shipping
IMPORTANT NOTES
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Customers cover return shipping unless the item has a manufacturing or material defect, in which case we cover return shipping
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Original shipping charges are non-refundable
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Final Sale items cannot be returned or exchanged
WARRANTY
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Products are covered for one year from the date of purchase against material or manufacturing defects
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Not covered: chewing, excessive wear, accidents, improper care, or natural aging of fabric or color
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Final Sale and Closeout items are not eligible for warranty coverage
Need more help? Email returns@bellyswap.com
By purchasing, you agree to this policy.
